Department of Labor
OIS
Lattice Group developed the U.S. Department of Labor’s Office of Workers’ Compensation Programs (OWCP) Imaging Service, or OIS for short - an enterprise imaging system that currently manages claimant case files for 5 different OWCP offices including: two for Longshore (DLHWC), two for Energy (DEEOIC0 and one for Black Lung (DCMWC) programs. Collectively, OIS allows the general public to submit forms and upload documents electronically to place a claim for wage replacement benefits, medical treatment and vocational rehabilitation following work-related injuries or occupational disease.
With these five new portals, claimants can now scan and upload electronic documents which go directly into OIS, which captures, stores and displays digitized images of case documents and ends long, cumbersome and error-prone paper trails. The OIS is able to intake documents from various sources, such as a central mail facility, local office scanning systems, direct connections with insurance companies (via images & XML), and the public portal. Where historically the DOL has had a massive backlog of claims to file and process, now they’re doing back-office scans of older documents in paper form for back-file conversions, scanning these because they’re all caught up, ultimately improving their efficiency and response time, and the health of our country and labor force.
Industry at large has been doing electronic file management for 10 years, but the Government is just catching up. Given the size, complexity and cost of the operation, we’re building a scalable solution, now getting ready to move from IBM db2 to Oracle with 1,000 users across multiple branches and locations plus the public portal.
In going from paper to electronic, DOL and judicial staff no longer have to ship and track up to hundreds of pages per case back and forth from the court house, and manually stamp each paper copy - the Claims Examiners have access to electronic files which transfer seamlessly interoffice. As the case document repository, the OIS now contains over 3.4 million documents for over 1.2 million cases between the three programs. The system now houses 3 TB of data, with the average file size being approximately 3 kB. The OIS is also tightly integrated with both current and legacy case management systems using web services and leverages Service Oriented Architecture (SOA).
Access to OIS is provided to other agencies with DOL such as OALJ, BRB, SOL, etc. in order to provide effective communication and sharing of documents, effectively saving time and resources to meet capital planning needs. Now the DOL can search and open all exhibits held in a clean, organized table of contents in addition to doing analytics. Optical Character Recognition is next.
Summary of Tasks:
- Lattice Group develops enhancements to the OIS system as needed.
- We maintain existing code, perform bug fixes, and provide support and training as needed. We follow standard procedures for providing user support and troubleshooting issues, including ensuring trouble tickets are created for all production support issues before they are handled.
- Maintain the IBM DB2 database schema. The database maintenance includes generating scripts to create, modify, or delete tables, writing triggers and stored procedures, maintaining a data dictionary, and using a data modeling tool to maintain the OIS database schema.
- Support the IBM Websphere application servers and various imaging libraries to support the application. The application server maintenance includes upgrading Rational Software Suite for development, Websphere application server and various imaging library supports.
- Maintain the Kofax server/client. The Kofax server/client maintenance includes upgrading both server and client software with the Virtual Rescan Software used for image adjustments.
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